Job Description
Join Portland's fastest-growing specialty coffee chain as a Part-Time Customer Experience Specialist! We're seeking passionate individuals who craft exceptional moments in our vibrant downtown cafes. Enjoy flexible scheduling, competitive wages, and free premium coffee while being part of a team that values creativity and community. Perfect for students, artists, and multitaskers seeking meaningful part-time work in Portland's thriving service industry.
Responsibilities
- Deliver warm, personalized service to 50+ daily customers while maintaining order accuracy
- Master our proprietary POS system and mobile ordering platform
- Execute daily inventory management for premium coffee beans and pastries
- Train new staff on brewing techniques and customer engagement protocols
- Develop innovative seasonal drink specials aligned with Pacific Northwest flavors
- Resolve customer inquiries with empathy and creative solutions
- Collaborate with baristas to maintain seamless workflow during peak hours
Qualifications
- 1+ years in high-volume customer service or food/beverage industry
- Proficiency with Square/Toast POS systems or similar technology
- Valid Oregon Food Handler's Certificate (or willingness to obtain)
- Exceptional multitasking abilities in fast-paced environments
- Knowledge of specialty coffee brewing methods preferred
- Availability to work weekends and holidays consistently
- Basic math skills for cash handling and inventory reconciliation
- Portfolio of creative customer experience ideas (bonus)