Job Description
Join our dynamic team at San Antonio Community Services as an Evening Customer Service Representative. We're seeking dedicated professionals to deliver exceptional service during evening hours while supporting our community-focused initiatives. This flexible role offers competitive compensation and a supportive environment perfect for students, parents, or anyone seeking work-life balance.
As a key member of our service team, you'll handle inquiries with professionalism and empathy, ensuring every interaction reflects our commitment to excellence. Enjoy free parking, paid training, and opportunities for advancement in one of San Antonio's most respected service organizations.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person during evening shifts
- Process transactions and maintain accurate documentation
- Resolve customer concerns with empathy and efficiency
- Collaborate with day-shift teams for seamless service continuity
- Adhere to company policies and regulatory compliance standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in evening hours
- Basic proficiency with Microsoft Office Suite
- Valid Texas ID and reliable transportation