Job Description
Join KC Connect Solutions and become the heart of our evening operations! We're seeking energetic Customer Service Representatives to deliver exceptional experiences during evening hours. Whether you're seeking part-time flexibility or full-time growth opportunities, our dynamic Kansas City team offers competitive pay and a supportive environment where your talents shine.
As a key member of our evening crew, you'll handle inquiries, resolve issues, and ensure customer satisfaction during peak evening hours. We provide comprehensive training and a pathway to advancement for those seeking full-time roles with benefits. Enjoy our modern downtown workspace and schedule that fits your lifestyle!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat during evening shifts
- Resolve customer inquiries and troubleshoot technical issues efficiently
- Process orders, returns, and transactions with precision
- Collaborate with cross-functional teams to ensure seamless service
- Update and maintain accurate customer records in CRM systems
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Availability for evenings (5 PM - 11 PM) and weekends
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset