Job Description
Join our dynamic team as an Evening Customer Service Representative and be the voice of excellence for our clients. This immediate hire opportunity offers flexible evening shifts in a fast-paced environment where your problem-solving skills shine. We provide comprehensive training and a supportive culture focused on growth and recognition. Perfect for students, parents, or anyone seeking supplemental income with competitive pay and consistent scheduling.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve service issues and escalate complex cases to appropriate teams
- Document interactions accurately in CRM systems
- Collaborate with cross-functional departments to ensure seamless service delivery
- Maintain product knowledge through continuous training modules
- Meet performance metrics including call quality and resolution times
- Support team initiatives during peak evening hours
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office suite
- Reliable transportation to our Louisville facility
- Flexible availability between 4 PM - 11 PM, including weekends
- Positive attitude with problem-solving mindset