Job Description
Join our dynamic team as an Evening Customer Service Representative at GlobalConnect Solutions! We're seeking motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers competitive pay and a supportive work environment in Manchester's vibrant Northern Quarter.
As a key member of our customer service team, you'll handle inquiries, resolve issues, and ensure client satisfaction through multiple channels. Perfect for students or professionals seeking evening work, this position provides valuable experience in a fast-paced corporate setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts (4 PM - 10 PM)
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer records accurately
- Collaborate with day-team members for seamless service continuity
- Identify opportunities for service improvements and suggest solutions
- Adhere to company protocols and data security standards
- Complete daily performance reports and documentation
Qualifications
- Previous customer service experience preferred but not essential
- Strong verbal and written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Excellent problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Flexible availability during weekday evenings
- Positive attitude and commitment to customer excellence