Job Description
Join our award-winning customer service team and become the voice of innovation for global tech clients. We're seeking passionate Evening Customer Service Representatives to deliver exceptional support during our peak hours (5 PM - 1 AM). This flexible role offers immediate start dates with opportunities for career advancement into full-time positions.
Enjoy competitive pay, comprehensive training, and a vibrant remote-friendly work culture. Perfect for students, parents, or professionals seeking evening schedules. Apply today and transform your career while helping clients worldwide!
Responsibilities
- Provide exceptional technical and billing support via phone, chat, and email
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with global teams for complex issue escalation
- Meet/exceed performance metrics for resolution times
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Exceptional written and verbal communication skills
- Ability to work independently during evening shifts
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Available for 3-5 evening shifts weekly
- Basic technical troubleshooting knowledge
- UK work authorization required