Job Description
Join our vibrant team as an Evening Customer Service Representative and kickstart your career in retail! We're seeking enthusiastic individuals to deliver exceptional service during our peak evening hours. This flexible role offers perfect work-life balance while developing valuable customer experience skills. Enjoy a supportive environment with comprehensive training and opportunities for advancement.
Responsibilities
- Handle customer inquiries via phone, email, and live chat during evening shifts
- Process orders, returns, and resolve service issues efficiently
- Update customer records and maintain accurate documentation
- Collaborate with day team to ensure seamless service continuity
- Meet performance targets for response times and customer satisfaction
- Adhere to company policies and data protection standards
Qualifications
- No prior experience required – full training provided
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and typing proficiency
- Availability for evening shifts (5 PM - 10 PM, 3-4 days weekly)
- Positive attitude and team-oriented mindset
- Eligibility to work in the UK