Job Description
Join our dynamic team as an Evening Customer Service Representative and become the voice of excellence for our UK-based clients! We're urgently seeking motivated individuals to deliver exceptional support during our busy evening hours (4 PM - midnight). This flexible part-time role offers immediate start opportunities for candidates in London with a passion for problem-solving and customer satisfaction. Enjoy competitive pay, comprehensive training, and a supportive work environment while gaining valuable experience in a fast-paced contact centre setting.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to escalate complex cases when needed
- Meet key performance metrics including call quality and resolution rates
- Adhere to company policies and data security protocols at all times
Qualifications
- Previous customer service or call centre experience preferred
- Exceptional communication skills in English (written and verbal)
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work independently during evening shifts (4 PM - midnight)
- Reliable internet connection for remote/hybrid work options
- Positive attitude and commitment to customer satisfaction