Job Description
Are you looking for a rewarding career that fits around your lifestyle? Apex Support Solutions is seeking dedicated individuals to join our team as Evening Customer Service Representatives. We pride ourselves on providing top-tier support to our clients, and we are looking for friendly, professional, and tech-savvy people to join our evening roster.
As a part-time evening team member, you will play a crucial role in maintaining our high standards of customer satisfaction. We offer a competitive salary, flexible scheduling, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via email and live chat during evening hours.
- Resolve product and service issues efficiently and empathetically.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the morning team to ensure seamless handovers.
- Maintain a professional demeanor and adhere to company policies.
Qualifications
- Excellent verbal and written communication skills in English.
- Basic computer literacy and proficiency with Microsoft Office.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work independently and handle multiple tasks.
- Availability to work evenings, typically 4:00 PM to 10:00 PM.