Job Description
We are looking for a dedicated Evening Customer Service Representative to join our growing team in London. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you. This role offers a competitive salary and the flexibility of evening shifts, allowing you to enjoy your day while we handle the business.
As part of our evening support team, you will be the first point of contact for our UK customers, ensuring their queries are resolved efficiently and professionally.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues with a focus on high-quality service and retention.
- Accurately update customer records and issue tickets in the CRM system.
- Collaborate with the day shift team to ensure seamless handovers and continuity of support.
- Provide product and service information to help customers make informed decisions.
- Adhere to all company policies and quality standards during every interaction.
Qualifications
- Fluent in English (written and verbal).
- Previous experience in customer service or a related field is preferred.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk).
- Available to work evening shifts, including weekends.
- A positive attitude and a genuine desire to help customers.