Job Description
Join Prime Retail Group's dynamic team as an Evening Customer Service Representative! This flexible part-time role is perfect for individuals seeking evening hours while delivering exceptional customer experiences. You'll be the cornerstone of our customer interactions, resolving inquiries and building loyalty in a fast-paced retail environment. Enjoy competitive pay, consistent schedules, and opportunities for growth within our supportive company culture.
Why Prime Retail Group?
- Competitive hourly rate of £10/hour
- Guaranteed evening shifts (4-8 hours, 3-5 days/week)
- Comprehensive product training
- Employee discounts on all products
- Clear pathways to full-time advancement
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process orders, returns, and exchanges accurately using POS systems
- Resolve customer complaints with empathy and solution-focused approaches
- Collaborate with sales team to upsell products and achieve targets
- Maintain organized customer records and inventory databases
- Uphold brand standards through exceptional visual merchandising
- Train new evening staff on customer service protocols
Qualifications
- Previous customer service or retail experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in high-pressure environments
- Proficiency with digital POS systems and Microsoft Office
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (4 PM - 11 PM) and weekends
- Positive attitude with customer-first mindset