Job Description
Join our award-winning team as an Evening Customer Service Representative in London! We're seeking passionate individuals to deliver exceptional customer experiences during evening hours. This flexible role offers competitive pay, full-time opportunities, and comprehensive training. Whether you're a student, parent, or career changer, enjoy work-life balance with our evening shifts while making a real impact. Apply today to start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours
- Resolve customer issues and complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and satisfaction
- Stay updated on product knowledge and company policies
- Identify opportunities for process improvements
Qualifications
- Previous customer service experience preferred but not essential
- Excellent written and verbal communication skills
- Proficient in using computers and customer service software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evening shifts (5 PM - 1 PM)
- Positive attitude with a customer-first mindset