Job Description
Are you looking for a rewarding career with flexible evening hours and guaranteed weekly pay? Connective Support Services is seeking dedicated individuals to join our growing team in Manchester. We pride ourselves on offering a supportive work environment where your time is respected and your contributions matter. If you are a self-starter who enjoys helping others and wants to secure your income with reliable weekly payouts, we want to hear from you.
In this role, you will be the face of our brand during our peak evening hours, ensuring our clients receive the exceptional service they deserve. We value work-life balance and offer a structured schedule that allows you to enjoy your evenings and weekends.
Responsibilities
- Respond to incoming customer inquiries via phone and email with a professional and empathetic tone.
- Process customer orders, returns, and account updates accurately and efficiently.
- Resolve customer complaints and issues promptly to ensure high retention rates.
- Update and maintain accurate records in the CRM system after every interaction.
- Collaborate with the morning team to ensure seamless daily operations and handover of information.
- Adhere to all company policies, safety guidelines, and quality assurance standards.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- Fluency in English (written and verbal) is essential.
- Strong communication skills with the ability to de-escalate difficult situations.
- Basic computer proficiency and ability to navigate multiple software applications.
- A reliable computer and high-speed internet connection (if working hybrid).
- Ability to work a flexible schedule, including evening shifts and weekends.
- High school diploma or equivalent educational qualification.
- Previous customer service experience is a plus but not required; full training is provided.