Job Description
We are looking for dedicated professionals to join our dynamic evening support team in London. If you are seeking a flexible part-time role that fits around your lifestyle, this is the perfect opportunity. Enjoy the peace of mind of receiving your weekly paycheck on time while delivering exceptional service to our clients.
Why Join Us?
- Weekly Payroll: Get paid every Friday with no waiting.
- Flexible Hours: Choose from shifts like 4 PM – 10 PM or 5 PM – 11 PM.
- Modern Environment: Work from our state-of-the-art office in the heart of the City.
- Professional Growth: Clear pathways for career advancement within the company.
We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat during evening hours.
- Accurately document all interactions and solutions in our CRM system.
- Maintain a professional, empathetic, and calm demeanor while handling complex issues.
- Collaborate with the day-shift team to ensure seamless handovers and service continuity.
- Adhere to all company policies, quality standards, and compliance regulations.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- Reliable internet connection and a quiet workspace (required for remote hybrid options).
- Strong verbal and written communication skills in English.
- Previous customer service experience is preferred but not mandatory.
- Ability to work independently and manage time effectively during shifts.
- Must be eligible to work in the United Kingdom.
- Availability to work evenings and weekends as required.