Job Description
Are you searching for evening part time jobs in Texas that offer competitive pay and immediate financial relief? Sunset Support Solutions is hiring reliable individuals to join our growing team in Houston, TX. We understand the importance of flexibility, which is why we offer a reliable weekly pay schedule and a supportive work-from-home environment.
In this role, you will serve as the voice of our brand, assisting clients with inquiries, troubleshooting issues, and ensuring a positive customer experience during our peak evening hours. If you are detail-oriented and thrive in a role where you can make a real impact, we invite you to apply today.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails during evening shifts.
- Resolve customer complaints and inquiries with empathy, accuracy, and efficiency.
- Document all customer interactions and feedback into the CRM system accurately.
- Collaborate with team leads to identify process improvements and service gaps.
- Maintain a professional and positive demeanor while managing high-pressure situations.
- Ensure compliance with all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Ability to work flexible evening shifts, including weekends and holidays.
- Strong verbal communication skills and active listening abilities.
- Basic proficiency with Microsoft Office Suite and computer navigation.