Job Description
We are seeking a dedicated and energetic Evening Customer Service Associate to join our dynamic team in New York City. In this role, you will be the first point of contact for our valued clients, handling inquiries, resolving issues, and ensuring a seamless customer experience during our high-traffic evening hours.
As part of our commitment to work-life balance, we offer a supportive environment, competitive compensation, and a schedule that fits your lifestyle. If you are looking for a stable full-time job with a focus on evening shifts in New York, we want to hear from you.
Responsibilities
- Manage and respond to a high volume of incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues with patience and professionalism, aiming for a first-contact resolution whenever possible.
- Process orders, returns, exchanges, and account modifications accurately and efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM database.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and operational continuity.
- Identify trends in customer feedback and communicate them to management to improve service quality.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High school diploma or GED required; Associate’s degree or equivalent experience preferred.
- Previous customer service experience in a retail, call center, or support environment is highly desirable.
- Excellent written and verbal communication skills with a clear, friendly tone.
- Ability to work flexible evening shifts, including weekends and holidays, as required by the business.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be authorized to work in the United States.