Job Description
Are you seeking a rewarding evening part time job in Detroit, MI that offers flexibility and professional growth? Join the team at Metro Detroit Support Solutions, a leading provider of client relations in the Motor City. We are looking for dedicated individuals to join our evening shift, providing exceptional service to our valued customers while enjoying a healthy work-life balance.
As an Evening Customer Service Associate, you will be the face of our brand after hours, ensuring every client interaction is positive and efficient. We pride ourselves on a collaborative culture and offer competitive compensation for those ready to excel.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during evening hours.
- Resolve complex customer issues with patience and professionalism, escalating critical matters when necessary.
- Accurately document customer interactions and feedback into the CRM database.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Maintain a clean and organized workspace to ensure optimal workflow efficiency.
Qualifications
- High school diploma or GED equivalent required; associate degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Strong verbal communication skills with a professional and polite tone.
- Reliable transportation is required as evening shifts may extend past public transit hours.
- Ability to work flexible evening shifts, including weekends and holidays.
- Proficiency with basic computer applications and CRM software.