Job Description
Join our dynamic team at Detroit Community Services as an Evening Customer Service Associate! We're seeking motivated individuals to provide exceptional support during our busiest evening hours. This immediate opportunity offers flexible scheduling in a vibrant downtown Detroit location. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference in our community.
Why Join Us?
- Flexible evening shifts (4 PM - 10 PM)
- Competitive hourly pay with weekly paychecks
- On-the-job training and career advancement opportunities
- Free downtown parking and public transit stipend
- Employee wellness programs and team events
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately and efficiently using our proprietary CRM system
- Resolve customer concerns using established protocols and escalation procedures
- Maintain detailed records of interactions and service metrics
- Collaborate with day-shift staff for seamless service continuity
- Support facility operations including light security checks and reception duties
- Participate in ongoing training to enhance service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or retail experience preferred
- Strong communication skills with clear articulation
- Basic computer proficiency including MS Office suite
- Ability to stand/walk for extended periods
- Valid Michigan driver's license (if required for local travel)
- Availability to work weekends and holidays as needed
- Pass background check and drug screening