Job Description
Join Tampa Bay Solutions as an Evening Customer Service Associate and kickstart your career in a dynamic, supportive environment! We're seeking enthusiastic individuals to deliver exceptional service during our evening hours (4 PM - 10 PM). No prior experience needed – we provide comprehensive training to help you succeed while earning competitive pay and gaining valuable skills. Enjoy flexible scheduling, a team-oriented culture, and opportunities for growth within our rapidly expanding organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests accurately
- Collaborate with team members to maintain seamless service during peak hours
- Document interactions and maintain detailed customer records
- Adhere to company policies and service standards consistently
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software quickly
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Tampa location
- Positive attitude and customer-first mindset
- Availability to work evenings and weekends as needed
- No experience required – training provided!