Job Description
Join TechHub Solutions as an Evening Customer Service Associate and kickstart your career in San Jose's thriving tech ecosystem! We're seeking motivated individuals to deliver exceptional client experiences during our high-traffic evening hours. Perfect for students, recent graduates, or career changers seeking flexible schedules without compromising growth opportunities. Enjoy a supportive environment with comprehensive training and pathways to advancement. Why join us? Competitive pay, free parking, and the chance to work with innovative products while building valuable transferable skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Process orders, resolve billing issues, and provide technical troubleshooting
- Maintain accurate customer records in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Identify upsell opportunities for premium services
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy with proficiency in Microsoft Office
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Previous customer service experience preferred but not required
- Must be available 3-4 evenings weekly (including weekends)
- Positive attitude with problem-solving aptitude