Job Description
Join CityLink Solutions as an Evening Customer Service Associate and kickstart your career in a dynamic, supportive environment! We're seeking motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for advancement—all while helping our community thrive. Perfect for students, career changers, or anyone seeking a rewarding evening schedule in Oklahoma City.
Our team values professionalism, positivity, and problem-solving skills. If you're passionate about helping others and want to gain valuable customer service experience with a forward-thinking company, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with empathy and efficiency
- Resolve billing, technical, and service-related issues using proprietary systems
- Document interactions accurately in CRM software while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives through customer feedback
- Maintain professional demeanor during high-volume evening periods
Qualifications
- High school diploma or equivalent (current students welcome)
- 0-2 years customer service or related experience
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new systems quickly
- Reliable transportation and evening availability (4:00 PM - 10:00 PM)
- Positive attitude with commitment to customer satisfaction
- Ability to multitask in fast-paced environments
- Passion for helping others and continuous learning