Job Description
Join City Service Solutions as an Evening Customer Service Associate and launch your career in customer support! We're seeking motivated individuals to deliver exceptional service during our evening hours (4 PM - 10 PM). This entry-level role offers flexible scheduling, comprehensive training, and growth opportunities within our dynamic team. Perfect for students, career changers, or anyone seeking a rewarding part-time position in Cleveland's thriving service sector.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using our point-of-sale system
- Resolve customer concerns with empathy and solution-oriented approaches
- Maintain organized records of interactions and service requests
- Collaborate with team members to ensure seamless service delivery
- Support facility operations during evening shifts
- Adhere to all company protocols and security procedures
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent verbal communication skills
- Basic computer proficiency
- Strong problem-solving abilities
- Reliable transportation to downtown Cleveland location
- Ability to work independently and as part of a team
- Flexible availability for evening and weekend shifts
- Positive attitude and customer-focused mindset