Job Description
Join our vibrant team as an Evening Customer Service Associate at CitySolutions Group! We're seeking friendly, motivated individuals to deliver exceptional customer experiences during our evening hours. No prior experience is needed – we provide comprehensive training to set you up for success. This flexible role is perfect for students, career changers, or anyone seeking a rewarding part-time schedule in London's dynamic service sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and account modifications using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain accurate records of customer interactions and transactions
- Contribute to continuous improvement of customer service protocols
- Support seasonal promotions and special evening events
Qualifications
- No previous experience required – full training provided
- Excellent verbal communication skills and clear articulation
- Basic computer literacy with willingness to learn new systems
- Strong problem-solving abilities and patience
- Availability to work evenings (typically 5 PM - 10 PM) and weekends
- Positive attitude and commitment to customer satisfaction
- Must be legally authorized to work in the UK