Job Description
Are you looking for a flexible evening role that fits perfectly around your schedule? BrightPath Solutions is hiring enthusiastic individuals to join our dynamic support team in London. We offer comprehensive training and a supportive environment, meaning no prior experience is necessary—just a great attitude and a willingness to learn.
As an Evening Customer Service Assistant, you will be the friendly face and voice of our brand, ensuring our clients receive top-tier assistance during the evening hours. If you are reliable, hardworking, and ready to kickstart your career in a fast-paced setting, we want to meet you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Assist customers with product information and process their orders accurately.
- Resolve customer issues and complaints with patience and professionalism.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the team to maintain high service standards and improve processes.
Qualifications
- Willingness to learn and adapt to new systems and procedures.
- Strong communication skills with a friendly and approachable demeanor.
- Reliable internet connection and a quiet workspace at home.
- Ability to work evening hours (e.g., 4:00 PM - 10:00 PM) and weekends as required.
- Basic computer literacy is a plus but not mandatory.