Job Description
Join our dynamic team as an Evening Customer Service Agent at Metro Connect Solutions! We're urgently seeking enthusiastic individuals to provide exceptional support to our clients during evening hours. This flexible part-time role offers competitive pay and the opportunity to develop valuable communication skills in a fast-paced environment. Perfect for students or professionals seeking evening work, our London-based position provides immediate start dates and ongoing training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing issues, service disruptions, and product-related concerns
- Document all interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Maintain detailed knowledge of company products and services
- Uphold strict confidentiality and data protection standards
- Contribute to improving customer experience through feedback
Qualifications
- Previous customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Ability to remain calm under pressure and handle difficult situations
- Strong problem-solving and multitasking abilities
- Proficient with basic computer systems and software
- Available to work flexible evening shifts (typically 5 PM - 10 PM)
- Positive attitude with a customer-first mindset