Job Description
We are looking for a dedicated and personable Evening Customer Service Advisor to join our dynamic team in London. In this role, you will be the first point of contact for our valued customers, handling inquiries with professionalism and efficiency during our peak evening hours.
You will play a crucial role in ensuring our customers have a seamless experience, resolving issues, and providing product information. This is an excellent opportunity for someone looking for a stable part-time role with a competitive salary and great benefits.
Why join us?
- Competitive pay and performance bonuses.
- Flexible evening shift patterns.
- Comprehensive training and career development opportunities.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat during evening shifts.
- Assist customers with product information, order tracking, and returns processes.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to company policies and service level agreements (SLAs) at all times.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- Previous experience in customer service or retail is preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work flexible evening shifts (e.g., 4:00 PM - 10:00 PM).
- Proficiency in Microsoft Office and CRM software.
- A friendly, approachable, and professional demeanor.