Job Description
Join Boston's premier waterfront hospitality team as an Evening Customer Experience Specialist! We're seeking dynamic individuals to deliver exceptional guest service during our vibrant evening operations. This role combines high-end customer engagement with operational excellence in a fast-paced luxury environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while showcasing Boston's charm to visitors and locals alike.
Responsibilities
- Deliver personalized guest experiences during evening hours (4 PM - 12 AM)
- Manage reservation systems and optimize seating arrangements
- Coordinate with kitchen/bar teams for seamless service flow
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Contribute to venue cleanliness and ambiance standards
- Collaborate with cross-functional teams during peak service periods
Qualifications
- Minimum 1 year customer service or hospitality experience
- Evening/weekend availability (minimum 20 hours/week)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic POS system proficiency
- Knowledge of Boston dining/hospitality landscape preferred
- Flexible schedule including holidays and special events
- Must be 18+ and eligible to work in the US