Job Description
Are you a driven professional or a dedicated student looking for flexible evening part-time jobs in Austin, TX? Austin Digital Services is looking for a dynamic Customer Experience Specialist to join our growing team.
We offer a modern work environment, competitive pay, and the opportunity to work with cutting-edge technology. Whether you are a student balancing classes or a professional seeking a side hustle, this role offers the perfect work-life balance.
Why Join Us?
- Flexible Scheduling: Set your own evening hours.
- Competitive Pay: Earn between $18 and $25 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Tools: Work with the latest CRM and communication software.
Responsibilities
- Manage Inquiries: Handle a high volume of customer calls, emails, and live chat requests professionally and efficiently during evening shifts.
- Problem Resolution: Diagnose customer issues and provide timely, accurate solutions to ensure satisfaction.
- Documentation: Accurately record customer interactions and feedback into the company database for quality assurance.
- Product Knowledge: Stay up-to-date with company products and services to provide informed recommendations.
- Team Collaboration: Communicate effectively with morning shifts and cross-functional teams to ensure continuity.
- Upselling: Identify opportunities to enhance the customer experience through relevant product additions or upgrades.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Availability: Must be available to work evenings, weekends, and holidays as needed.
- Communication: Excellent verbal and written communication skills with a professional, friendly tone.
- Technical Proficiency: Comfortable using computers, tablets, and standard office software.
- Customer Focus: Proven ability to resolve conflicts and maintain a positive attitude under pressure.
- Location: Must reside in Austin, Texas.