Job Description
Are you looking for a rewarding career opportunity in the heart of Memphis, Tennessee? Memphis Digital Solutions is seeking dedicated individuals to join our dynamic team as Entry-Level Customer Support Specialists. This is a fantastic opportunity for recent graduates or anyone looking to jumpstart their career with flexible part-time hours and a supportive environment.
As a member of our team, you will play a crucial role in delivering exceptional customer experiences, resolving inquiries efficiently, and contributing to the growth of our local business. We offer a comprehensive training program to ensure you have all the tools you need to succeed.
Why Join Us?
- Flexible Scheduling: Work around your personal commitments with part-time shifts designed for work-life balance.
- Growth Opportunities: Clear pathways for career advancement within our organization.
- Competitive Pay: Earn a competitive hourly rate starting at $15.00.
- Modern Environment: Work in a collaborative, tech-forward setting in downtown Memphis.
We are looking for individuals who are eager to learn, possess strong communication skills, and are ready to make an impact. If you are ready to take the next step in your professional journey, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions with patience and empathy.
- Process orders, returns, and refunds accurately using our CRM software.
- Assist customers in navigating our products and services to ensure satisfaction.
- Document all customer interactions and feedback in the company database.
- Collaborate with the sales and support team to improve overall customer satisfaction scores.
Qualifications
- High school diploma or GED required; some college coursework is a plus.
- No prior experience necessary; we provide comprehensive training.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work independently and as part of a team.
- Reliable internet connection and a quiet workspace (if remote).