Job Description
We are seeking a motivated and detail-oriented Entry Level Part-Time Customer Support Specialist to join our growing team in Austin, Texas. This is an exceptional opportunity for recent graduates or individuals looking to start a career in the tech industry with flexible hours.
In this role, you will serve as the first point of contact for our clients, providing high-quality service and technical assistance. You will work closely with our senior team to resolve issues, document feedback, and ensure our customers have a seamless experience. We value dedication, communication skills, and a willingness to learn.
Why Join Us?
- Flexible part-time schedule (20-30 hours/week).
- Comprehensive training program for all entry-level candidates.
- Opportunity for future full-time advancement.
- Modern work environment in the heart of Austin.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Log and track all support tickets and customer interactions in our CRM database.
- Troubleshoot basic technical issues and guide customers through step-by-step solutions.
- Collaborate with the senior support team to escalate complex issues and share knowledge.
- Maintain a positive and empathetic attitude while de-escalating difficult situations.
- Keep customer records up to date with accurate notes and details.
Qualifications
- High School Diploma or GED required; Bachelor’s degree is a plus.
- Basic computer literacy and familiarity with web browsers and email.
- Strong verbal and written communication skills.
- Ability to work evenings and weekends as required.
- No prior customer service experience necessary; we provide paid training.
- Reliable internet connection and home office setup (if remote).