Job Description
Are you looking for a rewarding part-time opportunity in the heart of North Carolina? Raleigh Support Solutions is expanding our team and is seeking motivated individuals to join us as Entry-Level Customer Service Representatives.
We pride ourselves on a work culture that values growth, flexibility, and community. Whether you are a student looking to gain experience, a professional seeking a flexible schedule, or someone ready to start a new career, this is the perfect environment for you. No prior experience is required. We provide comprehensive on-the-job training to help you succeed.
Why Join Us?
- Flexible Scheduling: Work the hours that fit your lifestyle.
- Competitive Pay: Earn $15.00 - $18.00 per hour with performance bonuses.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Greet and assist customers with inquiries via phone, email, and in-person with a friendly and professional demeanor.
- Process customer orders, returns, and requests accurately using our CRM software.
- Document customer feedback and resolve complaints efficiently to ensure high satisfaction rates.
- Collaborate with team members to meet daily and weekly performance targets.
- Maintain a clean and organized workspace to ensure efficient workflow.
Qualifications
- High school diploma or GED equivalent (equivalent experience accepted).
- Basic computer proficiency and ability to learn new software quickly.
- Strong communication skills and a positive attitude.
- Reliable internet connection and a quiet workspace (remote hybrid option available).
- Ability to work independently as well as part of a team.