Job Description
Launch your career with Omaha Tech Solutions! We're seeking passionate Entry-Level Part-Time Customer Service Associates to join our innovative team. This flexible role offers hands-on experience in client relations, technical troubleshooting, and digital communicationâperfect for students or career changers. Enjoy competitive pay, modern training programs, and a supportive environment where your growth is prioritized. No prior experience requiredâjust bring your enthusiasm and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Participate in weekly product knowledge workshops
- Maintain customer satisfaction metrics
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to work 20-25 hours/week (evenings/weekends)
- Problem-solving mindset with attention to detail
- Positive attitude and team-oriented approach
- Reliable transportation to Omaha office