Job Description
Are you looking for an exciting entry level opportunity to kickstart your career in customer service? Apex Digital Solutions is currently seeking a dedicated Part-Time Customer Service Associate to join our dynamic team in the heart of London.
We offer a supportive environment, competitive pay, and the chance to work with a forward-thinking company. Whether you are a recent graduate or looking to switch careers, this role is perfect for those eager to learn and grow in a fast-paced industry.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Assist customers with product information, troubleshooting, and account management.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the senior team to resolve complex issues and improve service protocols.
- Identify opportunities to upsell products and promote new services to existing clients.
- Maintain a professional and organized workspace to ensure high productivity.
Qualifications
- Minimum of GCSEs (or equivalent) in English and Mathematics.
- Strong communication skills with the ability to listen actively and respond clearly.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- High level of professionalism and reliability.
- Willingness to work flexible shifts, including weekends and evenings.
- A positive attitude and a genuine desire to help others succeed.