Job Description
Join Fort Worth Community Services as an Entry-Level Evening Customer Service Associate and kickstart your career in a supportive, fast-paced environment! Perfect for students, recent graduates, or career changers seeking flexible evening hours. No experience required – we provide comprehensive training. Enjoy competitive pay, a positive team atmosphere, and opportunities for growth while serving our diverse community.
Responsibilities
- Delight customers with friendly, professional service via phone, email, and in-person interactions
- Assist with basic account inquiries, billing questions, and service troubleshooting
- Maintain accurate customer records in our CRM system
- Collaborate with team members to resolve escalated issues efficiently
- Support administrative tasks including data entry and document processing
- Adhere to company policies while maintaining confidentiality
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with a customer-first mindset
- Basic computer proficiency and comfort with learning new software
- Ability to work independently and as part of a team
- Reliable transportation and evening availability (4 PM - 10 PM)
- Positive attitude and eagerness to learn