Job Description
Join Omaha Community Solutions as an Evening Customer Service Associate and kickstart your career in a supportive environment! We're seeking motivated individuals to deliver exceptional service during our evening hours (4 PM - 9 PM). Perfect for students, career-changers, or those seeking flexible schedules. Enjoy free parking, paid training, and opportunities for advancement within our growing organization.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Process transactions accurately using our CRM system
- Resolve customer concerns with empathy and problem-solving skills
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed records of interactions and resolutions
- Adhere to company policies and data security protocols
- Support evening events and promotions as needed
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and typing skills (25+ WPM)
- Strong verbal communication abilities
- Ability to multitask in a fast-paced setting
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Omaha location
- Availability for 20-25 hours weekly (evenings/weekends)