Job Description
Are you looking to kickstart your career in the vibrant city of Dallas? Dallas Tech Hub is seeking motivated, entry-level professionals to join our expanding Customer Support team. We pride ourselves on delivering exceptional service and offer a supportive environment where you can grow your skills and advance your career.
In this role, you will be the first point of contact for our valued clients, handling inquiries with patience and professionalism. We provide comprehensive training to ensure you feel confident from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist in resolving complex issues and escalations within established guidelines.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the internal support team to improve service delivery and product knowledge.
- Identify opportunities to upsell products or services based on customer needs.
- Participate in weekly team meetings and training sessions to stay updated on company policies.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- A friendly, outgoing personality with a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends.
- Must be authorized to work in the United States.