Job Description
Are you a proactive individual looking to launch a rewarding career in the vibrant city of New York? Skyline Innovations is currently seeking a motivated Entry Level Customer Support Specialist to join our growing team. We pride ourselves on delivering top-tier service and are looking for passionate individuals to represent our brand.
This is an ideal role for recent graduates or anyone looking to pivot into the tech industry. We offer a hybrid work schedule, comprehensive training, and a clear trajectory for professional growth. If you possess a friendly demeanor and a desire to help others, we want to meet you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and resolve customer issues related to our software products and services.
- Document all customer interactions, feedback, and transactions in our CRM database.
- Collaborate with the product and sales teams to ensure customer needs are met effectively.
- Identify opportunities to improve the customer experience and suggest solutions to management.
- Maintain a deep knowledge of our products to provide accurate information to clients.
- Adhere to company quality assurance standards and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Bachelor’s degree is a plus but not mandatory.
- Strong verbal and written communication skills in English.
- Proficient in using Microsoft Office Suite (Excel, Word, Outlook).
- Basic computer literacy and a fast learner regarding new software tools.
- Ability to multitask and prioritize tasks in a fast-paced, dynamic environment.
- Previous customer service experience is a strong advantage, but we provide training for entry-level candidates.
- Must be authorized to work in the United States.