Job Description
Join our dynamic team as an Evening Customer Support Specialist at NexusTech Solutions! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role is perfect for students, career changers, or anyone seeking supplemental income in the heart of Los Angeles. Enjoy a supportive environment with comprehensive training and opportunities for growth within our innovative tech ecosystem.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve technical issues and provide product guidance for our smart home devices
- Document interactions accurately in our CRM system
- Collaborate with day-team to ensure seamless customer handoffs
- Identify trends in customer feedback to improve service quality
- Process returns and exchanges according to company policy
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication skills with clear, professional verbal/written English
- Basic computer proficiency and comfort learning new software
- Strong problem-solving abilities and patience in customer interactions
- Ability to work independently during evening hours
- Previous customer service experience preferred but not required
- Must have reliable transportation to our LA facility
- Flexible schedule availability during evening hours (minimum 3 shifts/week)