Job Description
Baltimore Support Hub is looking for driven individuals to join our elite customer service team in a dedicated Full-Time Evening capacity. We understand the importance of a healthy work-life balance and offer competitive compensation packages specifically tailored for our night shift workforce. If you are a problem-solver who thrives in a dynamic environment, this is your opportunity to grow your career in Baltimore.
As an Evening Customer Service Associate, you will be the face of our brand for our valued clients after hours. You will handle complex inquiries with a focus on resolution and satisfaction, ensuring our service standards remain high around the clock.
Responsibilities
- Manage a high volume of inbound and outbound communications via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a professional and empathetic tone.
- Log detailed interactions and technical data accurately into our CRM systems.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Identify recurring customer pain points and suggest actionable process improvements.
- Adhere to all company policies, security protocols, and performance metrics.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer support or call center environments.
- Excellent verbal and written communication skills.
- Ability to work flexible evening shifts, including weekends and holidays.
- Proficient in Microsoft Office Suite and CRM software.
- Strong troubleshooting skills and a proactive approach to customer service.