Job Description
Join TechSolutions Inc. as an Entry Level Customer Support Specialist and launch your career in a dynamic, flexible environment! We're seeking motivated individuals to provide exceptional service during evening hours while maintaining a healthy work-life balance. Located in Houston, TX, this role offers the perfect opportunity to develop professional skills in a supportive atmosphere with competitive compensation and growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Troubleshoot technical issues and provide clear solutions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Excellent verbal and written communication skills
- Ability to work independently during evening hours (4 PM - 12 PM)
- Basic proficiency with Microsoft Office and CRM software
- Customer-focused mindset with problem-solving aptitude
- Flexibility to adapt to changing schedules