Job Description
Join our dynamic team as an Evening Customer Service Specialist in Wichita! We're urgently seeking friendly, detail-oriented individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers competitive pay and immediate start opportunities. If you thrive in fast-paced environments and enjoy helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Process orders and update customer records accurately
- Collaborate with team members to address complex cases
- Document interactions in CRM system with precision
- Maintain high customer satisfaction scores
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (MS Office, CRM)
- Evening/weekend availability essential
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site shifts