Job Description
We are seeking a motivated and energetic individual to join our dynamic support team as an Entry Level Customer Support Assistant. This is a fantastic opportunity for recent graduates or career switchers to gain hands-on experience in a leading UK corporation. You will play a vital role in maintaining our high standards of customer satisfaction, working in a collaborative and modern office environment in London.
Why Join Us?
- Comprehensive training program for all new starters.
- Flexible working hours to suit your lifestyle.
- Opportunities for internal progression and career growth.
- Modern office amenities and a supportive team culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring a positive experience.
- Input and update customer data into our CRM system accurately and efficiently.
- Assist in the preparation of daily reports and administrative tasks.
- Collaborate with the technical and sales teams to escalate complex issues.
- Participate in team meetings and training sessions to enhance product knowledge.
Qualifications
- High school diploma or equivalent; a degree is a plus but not required.
- Strong verbal and written communication skills in English.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- A positive attitude and a genuine willingness to learn.
- Ability to work flexible shifts, including weekends and evenings.
- Previous customer service experience is preferred but not mandatory.