Job Description
Join InnovateNC Solutions as a part-time Entry-Level Customer Service Specialist and launch your career in a dynamic tech environment! We're seeking passionate individuals to deliver exceptional support to our growing client base across North Carolina. This flexible role offers comprehensive training, remote work options, and clear pathways to advancement within our company.
As a cornerstone of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships—all while gaining valuable skills in communication, problem-solving, and CRM systems. Perfect for students, career changers, or anyone seeking work-life balance without sacrificing professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior team members on complex case escalations
- Contribute to process improvement initiatives
- Participate in weekly training sessions to enhance product knowledge
- Maintain 95% customer satisfaction score metrics
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 0-2 years customer service or support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work independently and in team environments
- Comfortable learning new software systems
- Reliable high-speed internet access for remote work
- Available to work 20-25 hours weekly (flexible scheduling)