Job Description
Are you looking for a flexible opportunity in the heart of Memphis? We are currently seeking motivated individuals to join our team as Entry-Level Customer Service Representatives. No prior experience is necessary; we provide comprehensive training and mentorship to help you succeed!
In this role, you will be the face of our brand, helping our community navigate their needs with a smile. Whether it’s answering calls, responding to emails, or assisting in person, your positive attitude and reliability are what matter most. Join us in creating a welcoming environment for our clients.
Responsibilities
- Greet and assist customers with inquiries, complaints, and requests in a professional and friendly manner.
- Operate multi-line telephone systems to route calls, take messages, and provide basic information.
- Enter and update customer data accurately into our CRM database.
- Resolve routine issues independently and escalate complex problems to supervisors when necessary.
- Maintain a clean, organized, and efficient workspace to ensure smooth daily operations.
- Collaborate with the team to meet daily performance targets and service standards.
Qualifications
- High school diploma or GED equivalent is preferred but not required.
- Strong desire to learn and grow within a dynamic customer-focused environment.
- Basic computer literacy and typing skills are essential.
- Excellent verbal communication skills and the ability to listen actively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Reliable transportation and a positive work ethic.