Job Description
Are you looking to earn extra cash while building a stable career? Horizon Support Solutions is currently hiring enthusiastic and reliable individuals for Entry Level Customer Service Jobs in New York, NY. We are looking for team players who want to make a difference and provide top-tier support to our valued clients.
This role offers a fantastic opportunity for those seeking flexible hours and competitive pay. Whether you are a student, a stay-at-home parent, or simply looking to supplement your income, we welcome you to apply today.
Responsibilities
- Handle incoming customer calls and emails with a professional and friendly attitude.
- Assist customers with product information, account inquiries, and troubleshooting.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Document all customer interactions and transactions accurately in our internal database.
- Follow standard operating procedures to ensure consistency in service delivery.
- Identify opportunities to educate customers on new features or services.
- Maintain a positive and calm demeanor during high-volume periods.
Qualifications
- Must be authorized to work in the United States.
- High school diploma or equivalent required.
- Strong verbal communication skills and the ability to type at least 35 WPM.
- Reliable internet connection and a quiet home office environment.
- Previous customer service experience is a plus but not mandatory for this entry-level position.
- Must be available to work a flexible schedule, including weekends and evenings.