Job Description
Are you ready to kickstart your career in the vibrant heart of Kansas City? KC Tech Solutions is looking for ambitious, entry-level individuals to join our dynamic Customer Experience team. We offer a flexible work environment, comprehensive training, and a clear pathway for professional growth.
In this role, you will be the face of our brand, assisting clients with inquiries and ensuring they receive top-tier support. Whether you are looking to work weekends, evenings, or a few hours during the week, we have a schedule that fits your lifestyle.
Why Join Us?
- Competitive hourly pay starting at $15.00
- Flexible part-time schedules tailored to your needs
- On-the-job training and mentorship from industry experts
- Opportunities for internal advancement
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy, escalating complex matters to supervisors when necessary.
- Accurately document customer interactions and feedback in our CRM database.
- Assist in the sales process by providing product information and closing inquiries.
- Maintain a high level of product knowledge through regular training sessions.
- Collaborate with team members to improve overall service quality and efficiency.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or retail experience is a plus, but we are willing to train motivated candidates.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Must be reliable, punctual, and able to work a part-time schedule.
- Valid driver's license is not required but may be beneficial for local team events.