Job Description
Join our dynamic team at Wichita Community Solutions as an Entry-Level Customer Service Representative! This part-time role is perfect for motivated individuals starting their career journey in Wichita's growing service sector. You'll be the friendly face of our organization, assisting community members with inquiries, providing exceptional support, and contributing to our mission of enhancing local accessibility. Enjoy flexible scheduling, comprehensive training, and a supportive work environment designed for professional growth. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records using our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Assist with community outreach events and promotional activities
- Contribute to process improvement initiatives to enhance service quality
- Support administrative tasks including data entry and filing
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Reliable transportation to our downtown Wichita location
- Previous customer service experience is a plus but not required