Job Description
We are looking for motivated and friendly individuals to join our team as Entry Level Customer Service Representatives in Jacksonville, FL. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. We offer a dynamic work environment with opportunities for rapid career advancement and professional development.
As a part-time team member, you will enjoy flexible scheduling, competitive pay, and comprehensive training to help you succeed. If you are a great communicator with a positive attitude and a desire to grow, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer records in the CRM database after every interaction.
- Collaborate with team members to identify trends and improve service quality.
- Participate in daily team meetings and training sessions.
- Provide accurate information regarding products and services.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous customer service experience is a plus but not required (entry level position).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and typing proficiency.
- Able to work a flexible schedule, including evenings and weekends.
- Positive attitude and a willingness to learn.