Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career in retail operations. We're seeking enthusiastic individuals with a passion for customer satisfaction to provide exceptional support to our clients in a fast-paced environment. This flexible part-time role offers on-the-job training and opportunities for growth within our expanding UK-based company.
Our ideal candidates thrive in team settings, possess strong communication skills, and are eager to learn. If you're ready to gain valuable experience while serving diverse customers, apply today to become part of our award-winning customer experience team.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Update customer records and maintain detailed transaction logs
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal inventory and promotional campaigns as needed
- Adhere to company policies and data protection regulations
Qualifications
- No prior experience required – full training provided
- Excellent verbal and written communication skills in English
- Proficient in basic computer applications (MS Office, email)
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new processes
- Valid right to work in the United Kingdom
- Previous retail or hospitality experience a plus