Job Description
Join our dynamic team as an Entry-Level Customer Service Associate at Innovate Solutions UK! We're seeking enthusiastic individuals to provide exceptional support to our growing client base in Manchester. This flexible part-time role offers the perfect launchpad for your career in customer service, with comprehensive training and a supportive work environment. If you're passionate about helping others and eager to develop professional skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve billing discrepancies accurately
- Update customer records in our CRM system with precision
- Collaborate with team members to resolve complex customer issues
- Identify opportunities for process improvements and suggest solutions
- Maintain detailed documentation of customer interactions
- Adhere to company policies and data protection regulations
Qualifications
- GCSEs or equivalent in English and Maths (Grade C/4 or above)
- Basic computer literacy with proficiency in MS Office Suite
- Strong verbal and written communication skills
- Exceptional problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Previous customer service experience is desirable but not essential
- Must be available for 20-25 hours per week, including weekends
- Fluent in English with clear pronunciation